Refund & Online Shopping Policy

All orders and purchases made through this website are subject to the terms outlined below, which may be updated at any time without notice. Please review our Privacy Policy and Terms and Conditions for more details on using this website.

This website is operated by Pink & Blue Kidz Clothing. All online orders and purchases are governed by these policies.

Processing Times

Orders are processed and shipped within 7 business days of receiving your order. During busy seasons, please be patient—I’m a one-woman show juggling everything from orders to restocks to keeping my kids from turning the store into a fort. I appreciate your understanding!

Local Pick-Up

Local pick-up is available 5 days a week at our store. Check our current hours for details.

Stock Discrepancies

Sometimes, the website may show an item in stock when it isn’t. If this happens, we’ll notify you and issue a refund as soon as possible, typically by the next business day. (Weekend and holiday orders may experience a slight delay in communication.) We do our best to keep the website updated, but occasional hiccups happen—thanks for your understanding!

Returns Policy

New Products: Can be returned within 14 business days with a receipt for a full refund.

Final Sale: All clearance items, new product sales, and pre-loved items are final sale—no exchanges or refunds.

Thank you for shopping with Pink & Blue Kidz Clothing and for supporting a small, family-run business! Your patience means the world to me.