Return & Refund Policy
We offer a 7-day return policy on new products only, which means you have 7 days after receiving your order to request a return.
To be eligible for a return, your item must be:
Unworn and unused
In its original condition
With all original tags attached
In its original packaging (where applicable)
Accompanied by proof of purchase
All pre-loved items are final sale and cannot be returned or exchanged, unless the item arrives with undisclosed damage or the wrong item was sent.
To start a return, please contact us at pinknbluekidzclothing12@gmail.com before sending your item back. Returns sent without prior authorization will not be accepted.
Unless an item arrives damaged, defective, or incorrect, customers are responsible for all return shipping costs. Original shipping charges are non-refundable.
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Damaged or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery with photos of the issue so we can evaluate it and make it right.
Because we process a large volume of pre-loved inventory, the occasional flaw may be missed. If we failed to disclose damage on a pre-loved item, we will gladly provide a refund or another appropriate solution.
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Non-Returnable Items
The following items cannot be returned:
All pre-loved merchandise
Sale and clearance items marked as final sale
Gift cards
Personalized or custom orders
Personal care products (if applicable)
If you're unsure whether an item is eligible for return, please contact us before purchasing.
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Exchanges
We do not offer direct exchanges.
If your new item qualifies for a return, it must first be approved and received before a refund is issued. You may then place a new order for the item you would like instead.
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Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please note that your bank or credit card provider may take several business days to process and post the refund.
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This version is consistent, clearly states your 7-day policy, protects you by making customers pay return shipping unless it's your mistake, and makes it very clear that pre-loved items are final sale except when there is undisclosed damage or an error on your end.
